A bit slow to ship
The ordering, super easy. Taking my payment, super easy, except for the credit card company thinking it was an unauthorized purchase. Getting the product shipped in a timely manner, not so much. Shipping via UPS, no bueno, they are the slowest shipping company I’ve ever used, I’d suggest switching to FedEx. My Heatbit arrived in a little more than a month, almost 2 months, November 23rd order date, January 19th delivery. Customer service was polite and quite responsive when I inquired about the length of time it was taking for delivery. Easy setup, nice and quiet, keeps my computer room cozy and warm. My cats enjoy sitting near it. So far so good.