Terrible Experience
I requested a refund for a defective item purchased through TikTok Shop. The half wig was advertised as high quality, low tangle hair. After use and proper care, the hair began matting and tangling excessively after about one month, to the point that it is no longer wearable. This is not normal wear and does not match how the product was described or advertised. I contacted the seller to resolve the issue. They acknowledged the problem but have only offered partial refunds, which I do not feel is fair for a defective product. I requested a full refund or replacement, but the seller refused. They even tried to offer a shorter length replacement in exchange of deleting the review I left on TikTok. Terrible experience.