Huge disappointment
Huge disappointment. The Qidi 2 arrived inoperable (sent pics and video to substantiate). Instead of offering us a replacement and/ or granting us a refund/return like we requested, they sent videos to troubleshoot. The company and customer support are in China so there was a big lag in response time (a couple of days) and by the time they responded, we’re in bed because it’s usually after 2am. They sent parts after we had boxed up the printer which arrived after we had shipped it. We are NOT interested in being our own service repair technician on a brand new machine that’s inoperable straight out of the box.