reporting fraudulent transaction from Citzen Shipper Driver
I am reporting a fraudulent transaction with a driver listed on CitizenShipper. Details are as follows: • Service: Pet transport from Winston Salem, NC to Portland, OR • Date of Payment: 02Jan2026 • Amount Paid: $900 • Payment Method: Venmo Description of Issue: • I paid the agreed 50% now and balance when he picked up my dog. • The driver did not perform the service, and all attempts to contact them have failed. • I have attached screenshots of the transaction and correspondence for your review. • Im uncertain of how you screen and monitors drivers. This is unacceptable and will cause me to take a week off to manage. I want to speak to a person to ensure Im refunded and driver discontinued. I request the following actions: 1. Refund of the $900 payment 2. Investigation into this driver to prevent others from being scammed. 3. Removal or suspension of the driver account if fraud is confirmed. 4. I felt in danger by his threat for my dog and my well-being. Text “Your principles are costing you. Remember this day? “ Thank you for your immediate attention. Please let me know if you need any additional documentation.