So scammy
Yesterday I placed an order, realized I had accidentally placed it at a wrong location, so I immediately cancelled to re-place at the correct location. When cancelling in the app, I was charged for my cancelled order and Postmates refused a refund, stating that because the merchant had "accepted" the order (not even prepared anything) there was nothing they could do. Their customer service was super inflexible, unhelpful, and they were unwilling to even give me a credit to use for a future purchase. Really insane that a company worth billions of dollars would nickel and dime so hard over a $60 dinner and a simple mistake that could hav easily been rectified.