Blaming the Airline and Writing "No Liability"
My flight was delayed. When I requested a change, Batik Air (the airline) confirmed they HAD already notified Airpaz and granted them full authority to process my request. Despite the evidence, Airpaz sent a final email claiming "We received no notification from the airline" and stated they have "no further liability." They even told me to seek help from a "third party" if unsatisfied. This seems to be their standard operating procedure: copy-paste the same excuses, and simply close the chat window. They take your money but refuse to provide the service they are responsible for. STAY AWAY FROM AIRPAZ!