Wish there was a ZERO star option
Wish there was a ZERO star option. I am not one to post reviews, but my experience with Take Command has been surreal. I have been a client of theirs since 2022. They used to be a good company to work with. Now THEY ARE A JOKE! Want to talk to a human, budget 90 minutes on hold. Want to solve an issue - like basic functioning of their portal, you CANNOT budget enough time for that. I have employees that want to waive coverage but can't because the website won't allow them to get to the appropriate screen and no one at Take Command apparently has a clue to remedy the problem. The most recent guidance has been to enter fraudulent information about bogus qualifying life events to get to a screen where you might be able to find the "waive" button. I have spent hours and hours and hours sitting on hold, sending emails, dialoguing with AI chat bots and am no closer to solving the problem. Oh, and guess what, I bet you the billing mechanism that charges me for all non-waived employees works just fine. We will see. So unbelievably disappointing.