Poor customer Service
Ordered a watch over a month ago and it still hasn’t been dispatched, despite the stated dispatch timeframe having passed. I’ve emailed customer service twice for an update and received no response. Very poor communication and disappointing service. I was only contacted after leaving this review, at which point I was provided with a tracking reference via a third-party tracking platform and not the original courier’s tracking number. No courier name or courier issued tracking number has been provided, making it impossible to independently verify the shipment. The lack of transparency, delayed communication, and reactive customer service are very disappointing.