Stiff Zippers, Sharp Bottom, No Recourse
I’m extremely disappointed with this purchase. The biggest issue is the zippers. They are very difficult to open and close — stiff, resistant, and not smooth at all. After receiving the bag, I looked back at other reviews and noticed multiple people mentioning the same zipper problem. Unfortunately, I now understand why. For a bag at this price point, the zipper function should be effortless. Instead, it feels like a constant struggle just to access the compartments. Another major design flaw is the bottom of the bag. It has rigid, almost spike-like feet that protrude more than expected. They feel unnecessarily sharp and could easily scratch another bag if stacked, damage surfaces, or even scrape someone if bumped. It’s an odd and aggressive design choice for something meant to be practical and travel-friendly. To make matters worse, the item was marked Final Sale, so I’m now stuck with a bag that doesn’t function smoothly and can’t be exchanged. That’s especially frustrating given the zipper issues appear to be a recurring complaint. It feels like the final sale designation conveniently protects the company from addressing a known design problem. For a brand that promotes quality and thoughtful design, this experience fell far short of expectations.