Continued to charge despite PAUSED account
I paused my account and they continued to charge me. When I asked them why - they said that at my end the account is Paused, but at their end it is active and hence they charged me. They said that the PAUSE only exists for a month, however, could not show me one place on the website that states that the pause automatically gets removed on their internal system (without notifying the customer or updating it for the customer) and the charges begin! When I continued to question them - sent an automatic response to me saying that they have huge number of emails to respond to and a ticket has been raised (not ticket number provided). Please don't subscribe to them!