The Staff at the gyms themselves are…
The Staff at the gyms themselves are lovely. But if you actually need anything they do not have any power to make changes to your account. There is NO way to contact customer service. You have to everything via online forms with 0 room to add anything. Once they have you locked in they basically will never offer you anything to keep you. New members receive consistently lower and lower offers while existing members get above-inflation increases to memberships each year. Also more gyms are becoming Black Label without any meaningful changes to the gyms themselves.