Jury is still out
My items are good quality and quite attractive, although it took about 3 weeks to get them. I ordered the wrong color backpack, and the promised discounts were not applied. However, I emailed and customer service replied immediately, offering to refund the amount of the discount to my card-- which they have not yet done. They also gave me a link and said that if I pay for shipping and write a review, they will send me the blue bag I meant to order. So I am writing this review, having paid for shipping. And I am hoping they refund the promised discount and ship the new bag. Customer service has been very prompt and helpful in all communications, and as I said, the items I received are good quality.