Two Years with Symphonic Ended Without Transparency
Thank you for your response. First of all, I did not receive any message from your Trust & Safety team before or after my account was terminated. Other than the termination notice, I have not received any detailed explanation regarding my case. I appreciate that you have policies to protect DSPs and the integrity of digital music platforms. However, my concern remains that I still have not received enough information to understand the reason for my account termination. I used Symphonic for more than two years and released approximately 1,000–1,500 songs through the platform. Before my account was terminated, my royalty dashboard had not been updated for nearly three months, and my catalog typically generated around 20–25 million YouTube Content ID video uses per month. I respectfully request clarification on the following: Which specific releases or activities led to the termination? What is the status of my outstanding royalties and YouTube Content ID earnings? Why had my royalty dashboard not been updated for approximately three months before the account was closed? If you have decided to terminate my account, I will accept your decision and will not use your service again in the future. However, I respectfully request that you pay any royalties that are legitimately due under our agreement. Based on my dashboard history, the royalties for April, May, and June had not yet been updated before my account was terminated. I estimate these pending royalties to be approximately US$250–700. If these earnings are valid and payable under our agreement, I kindly ask that they be processed and paid. I am not asking you to disclose confidential information publicly. I am simply requesting sufficient information to understand the decision and to ensure that any legitimate outstanding royalties are handled correctly. I remain willing to cooperate and provide any information necessary to resolve this matter fairly.