"The warranty service was fantastic!
"The warranty service was unexpectedly helpful. I had written to ask about possible repairs for my original Everyday Messenger Bag, and wound up with a complete replacement. Not only that, but I was notified on a Monday that I would receive the replacement 13L V2 bag, and received it Thursday! That's exceptional service! (As a side note, the registration tag was sewn so deep into the side pocket I could neither read it nor photograph it with my iPhone. I put N/A in the space for the number)”