I am a TradeXMastery customer who has…
I am a TradeXMastery customer who has purchased multiple accounts and, until now, intended to continue using your services. Unfortunately, my recent experience specifically regarding my family member’s delayed payout has been extremely disappointing and concerning. She successfully built and passed her account after working very hard to meet all requirements. Despite this, she has been met with excessive delays, inconsistent responses, and what feels like a continuous runaround rather than clear answers or resolution. The response time from your support team has been unacceptable, and the lack of transparency has created unnecessary stress and frustration. As a paying customer myself, this situation has significantly affected my trust in your company. If payouts are not handled properly or professionally for traders who follow the rules and succeed, it raises serious concerns about how current and future customers including myself will be treated. At this point, it makes me hesitant to continue using my own accounts. Customers deserve timely responses and fair treatment, especially after fulfilling all trading requirements.