Order problems - zero customer service
Order problems, wrong items, no way to return I ordered from Vera’s Undies and had a very poor experience. My order took 34 days to arrive, and when it did, there was no paperwork included — no receipt, no order number, nothing. To make matters worse, I received the wrong size and the wrong item. I ordered a size Large full brief and was sent a size Small lacy hip hugger instead. When I went to the website to return or exchange the order, I discovered that returns require an order number, which I was never provided — not in my confirmation email and not in the package. There appears to be no way to resolve errors when the company makes a mistake. Between the excessive shipping delay, incorrect items, and lack of customer support, this company shows no concern for customers. I would strongly advise others to be cautious — do not get scammed like I did.