I’ve had an ongoing and unresolved…
I’ve had an ongoing and unresolved issue with 800.com regarding basic communication features that are critical for business use. Text messaging has not been working, and despite multiple attempts, the issue remains unresolved. WhatsApp integration is either not compatible or unreliable, and outbound calling sometimes fails without warning, which makes the service unpredictable. I also requested to delay the service start date due to these unresolved technical problems. That request was rejected multiple times, even though the core features were not functioning properly. As of today, texting is still not working. For a service that markets itself as a business communication solution, these are fundamental capabilities. The lack of flexibility, repeated rejections of reasonable requests, and slow resolution have made this experience very frustrating. I hope the company improves: Reliability of texting and calling WhatsApp compatibility Customer support responsiveness Flexibility when core features are not operational At this point, the service has not met expectations.