Disappointed: Misleading Product Descriptions and Poor Return Experience
Updated Review: Thank you for your message and for finally accepting responsibility for the issues with my order. I also appreciate that you did not dispute the chargeback and allowed it to process. To be clear: I initiated the chargeback through my credit card company only after your team failed to honor your advertised product descriptions and refused to provide a reasonable return option. The items I received were not made of the materials described on your website, and your return policy placed the burden entirely on the customer despite false advertising. While I acknowledge your apology, and I appreciate the eventual resolution, my review accurately reflects the experience I had—from misleading product listings to delayed and inadequate customer support. I stand by my rating so that other consumers can make informed decisions. If you genuinely intend to make improvements, I hope future customers will have a better experience than I did. Original Review: I placed an order through ManlyTshirt.com for two jackets that were advertised as being made from genuine leather and lambswool. The product descriptions clearly stated that the outer material was "70% Genuine Leather, 30% Lambswool" and included language about "premium materials" and "luxury feel" When I received the items, I was very disappointed to discover that both jackets appeared to be made entirely from synthetic materials. They did not match the product descriptions or photos and did not have the characteristics of real leather. I contacted customer service multiple times, requesting a return. Instead of providing a return shipping label, they offered partial refunds if I kept the items. After declining several offers for store credit or alternative items, I asked again for a full refund and return instructions. The process was drawn out, and I was eventually told that I would have to cover return shipping myself to an undisclosed international location. I no longer felt confident that returning the items would result in a proper refund. After several weeks of emails and failed resolution attempts, I ultimately had to file a chargeback with my credit card company to recover my payment. While others may have different experiences, I would caution potential customers to carefully review the product details and return policy before purchasing, and be aware that the product you receive may not match the description on the site.