I would give them zero starts if I…
I would give them zero starts if I could. TLDR: unless you want to order expensive costume frames look elsewhere. The quality is garbage and the customer service is just as bad. I ordered a pair of titanium frames I planned to put my prescription lenses in last month. To their credit I did receive the frames earlier than expected, but thats where the good news ends. The “titanium” frames are nothing more than coated plastic that feels easy to snap. The frames are crooked like they were made poorly or someone sat on them, and they are smaller than advertised. Their policy states a full refund for quality issues and I sent photo proof of the defects. Ive been in email correspondence with them for over a week now. Round 1: I asked for a refund, they offered an exchange and I pay the difference for more expensive frames. Round2: I say no I want a refund. They offer a 30% refund and I dont return the frames. Round3: I say no, I want a refund and will report the business if a full refund isnt applied. I show them a screen cap of their OWN POLICY stating a full refund for quality issues. They offer me a 60% discount. So Im here now. Im contesting the charge to my credit card company and putting Jollynova on blast. More like Miserablenova. What horrible customer service.