Indiscriminate account closure
As a small business owner, I was receiving payments made from various forms. Cash, credit card, checks, etc. One check i received from a customer's turned out to be fraudulent and I filed a police report. However this bank saw this as a high-risk and terminated my account. I found out about the check when I received a "hold" notification then started tracking the source of the check. However, sometimes these customers are pretty good at deceiving people. Anyways, when I called the bank customer service, we confirmed why the account was closed. They said they tried to email me several times but the email bounced back, never reached me. Then what about the other emails and notifications I receive from this bank? They got through. It seems this bank was just coming up with excuses to find ways to terminate my account in an expeditious way, not notifying me and not calling me. They punish small business owners because of the stupid actions of our customers. I never had a problem with this bank for the past 4 years but then this happens? I will be glad to take my business elsewhere and I hope they learn a valuable lesson in how they adjudicate account actions. UPDATE: NBKC replied to my review. If you read toward the bottom where they said "we tried contacting you this week..." is inaccurate. We did communicate this week. As a matter of fact, I called customer service Monday, February 2, 2026 around 3:45 PM EST They did not try to work with me to resolve the problem they blatantly said that they closed my account and the bank wishes not to pursue a relationship anymore. NBKC, get your facts straight and don't gaslight your customers. I called but you are not acknowledging my call. This is on you and you only. You will lose more customers and I will do my best to share your bad customer service with the public.