My experience has been largely positive but…
My experience has been largely positive with them, that lead to the many repeated support. Their product range are nice, with attractive prices and promo and advertising now and then that make it tempting to go ahead with the purchase. However the recent experience came quite disappointing after I make use of their same day delivery to a separate location. Having set the delivery address to the said location but texting the customer service agent to amend the billing address to my home location, the parcel ended up sending to my home address (billing address). And that’s disappointing because me and my wife had made an impromptu staycation plan that night and was excited for those item purchased to be used. Attempt to reach to the customer service again to request of a recourse action but no definite reply of action was received. A thumbs up though to them for offering to have the parcel collected from my home to have it delivered to the correct delivered address, but that only come the next day, which is too late.