Failed to fully disclose limits of service prior to my subscription.
Although I love the tech support and the people are super accommodating and they get the job done. The sales people told me tech support covered everything cell phones, printers, computers, internet issues. they never told me I was limited to "ONE" computer, cell phone etc..... prior to the sale! I found out when I called for tech help. So much for full disclosure prior to the sale! They did take my money without full disclosure.