DO NOT BUY FWD TRAVEL INSURANCE
I encountered a travel disruption during a recent travel in December 2025. Upon my return, I lodged a travel disruption claim with FWD. However, FWD uses third party company - Ajax Adjusters & Surveyors Pte Ltd (A&A) to process their travel insurance claim. Calling FWD hotline doesn't help as they depend on A&A and A&A will reply after repeated calls to FWD. And I received a mail pertaining to my claim after 25 days claiming my documents were corrupted. It's now almost a week after my reply to them and re-submitting all the documents. I am still waiting for them to review my claim......