This is an update to my previous post…
This is an update to my previous post on February 3, 2026, regarding Community Tax on TrustPilot. First, TrustPilot responses can make a difference. Second, and more importantly to me, Community Tax listens to TrustPilot and its clients. I complained about the lack of response and performance by Community Tax to my tax issue. Once I posted my issues, I was contacted by a representative of Community Tax. Initially, it appeared it was going to be a run-around of excuses. But my complaint ended up on the desk of Sarah Nieschalk, the Chief Service Officer for Community Tax. I got a call from her after their normal business hours to apologize for what my wife and I had been through. It was a call with a promise that she and her team would resolve our tax problems. She personally took over our case to try to get it on track to a resolution. She and her team worked on it and got not only the answers to my questions but also contacted the IRS to get me a settlement that we could live with. Did I get a lot of interest and penalty removed? No. But I did not expect that, I owed because I did not withhold as I should have. What I did get was all my tax work put together over the years of issues, and a clear and better understanding of where changes were needed. My wife and I have been greatly relieved by the work Sarah and her team have done. We can’t express how much better this makes us feel. No more scary letters from the IRS. No more worries about having assets seized. We have a repayment plan we can live with and a new appreciation for what can happen where there is the proper communication between a business and its client. Thank you, TrustPilot, and a big THANK YOU to Community Tax. My taxes for 2025 have been completed and are being filed.