It's very simple
Update 3/3/26: Received the missing bottle. Update 2/26/26: After sending yet another email reminding them that a week ago they said, "Once we receive the requested information, we will promptly address the issue and work to make things right", and reminding them that I did, I as asked them when I could expect my missing bottle. It wasn't until i posted on trustpilot that I finally got a positive response from them saying that they will be sending me my missing bottle. I'll keep you posted and change my rating accordingly. Original post: It's very simple. You order, they ship. Right? Ordered two bottles of a product. The order in 'their' system shows that two bottles were ordered but only one bottle was shipped and the packing slip shows only one was shipped. I've answered every request for images of the packaging, the packing slip, and even the batch number on the bottle, (not quite sure what that has to do with shipping), and nothing. Even after proving that I ordered two bottles but THEY only shipped one, they still haven't sent a bottle to replace the missing one while they figure out their logistics/shipping problem. After re-reading their emails, it's obvious they're just stringing you along with meaningless requests for action on your part while there is none on their part. Avoid, look elsewhere. Save yourself the aggravation.