February 4
February 4, 2026 To: AIRPAZ Subject: Formal Complaint against Airpaz for Service Negligence and Payment Discrepancies To whom it may concern, I would like to file a formal complaint against the Airpaz travel application regarding a flight booking made on February 1, 2026, for which I paid ₱3,821.00. Three days prior to my scheduled flight, I requested additional baggage. I was prompted to pay ₱1,610.00, which I settled via GCash e-payment. However, the transaction status remained "On Process." Despite waiting for two days, the status never updated to "Confirmed." I sent several follow-up emails, but Airpaz only responded one day before my flight. At that time, they still had not acknowledged my initial payment and instead demanded that I pay a higher fee of ₱2,355.00 for the same baggage request. Because of this negligence, I am requesting a full refund/chargeback of the ₱1,610.00 paid for the baggage service that was never fulfilled. Airpaz must take responsibility for their system failure and lack of timely customer support. I have attached the GCash receipt and screenshots of the "On Process" status as evidence. I look forward to your prompt assistance in this matter. Sincerely, Joeffrey O. Alvarado