Order not received, no response, no refund
Unfortunately, I’ve had the same experience as many other customers, which suggests a troubling pattern. I contacted Nanoleaf 3 times regarding an undelivered order and received no response, no product and no refund. I am a disabled customer and was home on the delivery date. I buzzed the courier into the building, yet Canada Post left delivery notices without attempting delivery. I still have the delivery notification on my phone confirming this. Despite clearly explaining 3 times that I have accessibility limitations due to health issues and that I cannot retrieve parcels from a post office, or have anyone do so on my behalf. Nanoleaf is completely aware of this situation, yet remained unresponsive. Being ignored after such a serious failure, especially after repeatedly explaining a disability-related access issue, feels triggering, discriminatory and dismissive. Nanoleaf has left me without the product, without a refund and without any communication. They had no issue taking my money, but responding or resolving the issue appears to have been too much to ask.