I placed and order and then had no…
I placed and order and then had no shipment update. After chasing, I was told the item was out of stock and shipping was delayed. I then requested cancellation and a full refund (twice, clearly, in writing). Instead of processing the cancellation, support (name: Rex, possibly fake) repeatedly ignored the request and asked for a "reason" to cancel, then tried to keep the order open by offering a free accessory, When I restated that I wanted the order cancelled and refunded,, they replied that my request was "under review" with no confirmation, timeline or refund processed. This felt like deliberate stalling/exhaustion rather than normal customer service. I just wanted a straightforward cancellation and refund for an order that hadn't shipped. If you need to cancel, be prepared to escalate through your payment provider. No option for cancellation or refund on their website either. Managed to get a refund through my bank. Had no response from MiFo. Worst company I've dealt with.