Graro Frame Order - Excellent Experience
I ordered a Graro gravel bike frame from Triaero/Ican on December 16th. After the frame was painted, it was shipped on January 2nd to my address in Germany. The international shipping was very fast and the frame already arrived a week later. Communication was perfect throughout the whole process, especially with Peggy from customer service. She was always responsive, clear, and helpful. The frame was very well packaged and arrived in perfect condition. The quality is outstanding for the price - even better than I would have expected. All accessories required for building up the bike were included, except for the internal cable routing headset cover. This was clearly communicated by Peggy before shipping, so there were no surprises. Overall, a very smooth and professional experience. Great product, great service, and great value for money. I would definitely order from Triaero/Ican again.