Do not use this product
This company is either a scam, or has no idea how customer service works. I used the product once. 6 months later I was randomly charged AUD$254.43. I immedaitely emailed them requesting a refund on 7/12/25. I got a response to go to the website and provide my product ID or PayPal order number. I do not know where to find either, because the website is terrible. So I gave them my name, email address linked to the account, and account ID. I am then told my subscirption has been cancelled, but nothing about a refund. 9 days after their response I email again, requesting a refund with the same information I gave them before. They sent the same email 4 days later to log in and provide the above details. I respond within 24 hours and get the same email again telling me that my subcription has been cancelled. I have yet to see my money back and I have not been given any information about the refund. Their last email was 15 days ago. 6 weeks since I was randomly charged. 4 emails asking for a refund. No solution. I wish I had done my research. DO NOT USE PDFSAIL. It seems I am not the first with this experience, and I will not be the last I am sure...