Terrible Customer Satisfaction Policies
I had higher hopes for this service. I kept a few items here and there, but overall the clothes sent to me, were not at all what I requested based on the questions I answered. I have kept the service with high hopes for the year and at times was late sending back the items I did not want to keep without a problem. I always got credited but today I got an email chastising me for sending it past 30 days and they said they’re going to send it back to me at my expense. What a freaking ridiculous thing to do! Punish your customer for life getting in the way and forgetting to send back within 30 days. Go ahead and send me back clothes that I don’t want. It feels like you guys rotate clothes that other people don’t want and send to someone else that’s what I feel like I’ve received. I paid a $40 styling fee each time. My fault for continuing to hope for better styles. Now I’m stuck with a bunch of clothes that I hate and cannot wear because this company has terrible customer service. How about a phone call to address why am returning so many boxes of clothes? You would think that you would be concerned and want to help send me things that I would love and keep and pay for but now I paid for stuff I don’t like. Time to go back to Stitch Fix. They always had exceptional customer service. I just wanted to try something higher end which this is not. The right thing to do would have been to contact the customer by phone and discuss what would work for them instead of continuing to send stuff they send back again and again. Shame on you for punishing a customer that has spent thousands of dollars on your overpriced clothes.