Unexpected, nice experience!!
I am a little late with this review, but I must say I honestly didn’t expect much at first—and I was pleasantly surprised by how well it worked out. Back in September 2025, we had a trip booked from Brussels to Lisbon, and our flight with TAP Portugal was cancelled and ultimately delayed by about five hours. This completely disrupted our plans for the day of departure. As a Belgian living in the U.S., I was aware that passengers can be entitled to compensation for this type of delay, especially since we were a party of five, so the potential reimbursement was worth looking into. After researching a few options, I came across Click2Refund. I submitted all the required information, including boarding passes, IDs, passports, and a detailed explanation of what happened. The website clearly states that claims can take some time, so I knew upfront that patience would be required. I was contacted once around November to provide some additional information, and after that I didn’t hear anything for a while. In February, I decided to follow up—and to my surprise, the airline had already accepted the claim. I was asked to provide my bank details for the deposit, which I was initially hesitant to do. After doing some research and confirming everything seemed legitimate, I went ahead and submitted the information. Shortly after, I was informed that the reimbursement amount was €2,000 (€400 per person), minus a 29% fee for their service. While the fee is noticeable, I honestly don’t think I would have pursued the claim successfully on my own—and many people simply wouldn’t bother at all. In the end, it was meaningful compensation for the loss of a vacation day, and the process itself was straightforward and easy to manage. Overall, the service delivered exactly what it promised, and the outcome exceeded my expectations. Two thumbs up—I would absolutely recommend Click2Refund.