Avoid at all costs – refund nightmare until I involved the bank
I had one of the worst e-commerce experiences I’ve ever encountered with CompAsia. I requested a refund before the item was even shipped, which should have been straightforward. Instead, I was met with slow replies, copy-paste responses, and constant resistance, despite the request being well within a reasonable window. What really raised red flags: No urgency or ownership from customer support Repeatedly quoting T&Cs instead of actually helping Inconsistent information depending on who replied A promised refund timeline of 1–3 working days after device collection, which was not honoured Only after I initiated a bank chargeback did their tone suddenly change and they finally started cooperating. That alone says a lot. The device was returned sealed and untouched, fully documented, yet I still had to chase endlessly and involve my bank just to get my money back. A refund should not require this level of effort. If you’re buying from CompAsia, be prepared: If anything goes wrong, expect delays If you need a refund, expect resistance If you don’t push hard (or involve your bank), don’t expect results I strongly recommend buying elsewhere unless you’re willing to risk weeks of stress and follow-ups for something that should have been simple. Extremely disappointing experience.