Excellent warranty support and smooth replacement process
I had a very positive experience with KUGOO’s warranty service. After reporting a defect on my KuKirin G2 Pro scooter, the support team responded promptly, carefully reviewed the video I provided, and communicated clearly throughout the entire process. They confirmed that the issue was covered under warranty and sent a replacement part directly to me, free of charge. The part arrived quickly and works perfectly. I really appreciate their professional, fair, and customer-oriented approach. Based on this experience, I feel confident recommending KUGOO to others, especially when it comes to after-sales support and warranty handling.