Worst customer service
One of the latest review says "It's better to pay the extra 5€ to book on another website than go through the trouble of needing any assistance from this company." And i totally agree!!When you dont have to contact customer assistance, the booking works. But please pray before talking to customer service that they have someone who can do additions (and seeing that 30 EUR is not the same as 40 EUR). This by far has been the worst customer experience online. It took me ages, 1 hour, with no resolution, but just experience lack of professionalism even when the fault was not yours but the platform. Edit: after much back and forth, someone did do the calculations and issued a refund. I changed it to 2 stars as the resolution happened eventually but the pain and time it took remained. I thought i would be recompensated with an additional small voucher/ discount on the next to make up for the time lost and poor customer service.