Horrible product and even worse…
Update: While the response to my review sounded like the company was going to follow through on the refund and commitment to making this right, it took me another full two weeks of back and forth before getting a SMALL refund for the two bookcases I purchased. They continued to argue with me about why I don't deserve a full refund and that the product was good enough to use. Regardless of whether it was "usable" or not, IT WAS DAMAGED! Completely in disbelief at the way they handled this and then portrayed themselves as caring about doing the right thing. Horrible product and even worse customer experience. I ordered two bookcases from Litfad, which took 3 months to arrive. There was no communication about the delay and they kept telling me to just be patient when I inquired. They finally started offering me partial refunds for my wait and then, when the product was delivered, rescinded the offer. Upon opening the boxes, there were multiple scratches and dents in the product which was incredibly frustrating after waiting for so long. I contacted them and, after almost 2 weeks of back and forth where they kept asking me to send more and more photos, they told me that upon review it doesn't change the usability of the product. Completely unacceptable and I wouldn't recommend this company to anyone. They have unethical practices and don't care at all about the quality of their product.