Great Company and Customer Service
The product didn't work for me (allergies), but the experience was nothing short of stellar due to customer service and the quality of the product. The box, the presentation, the obvious thought and care put into the design, the instructions, and even the velvet-like bag enclosing the dye - all made me feel valued. I did a patch test as directed because of a PPD allergy (they don't use PPD, but it's possible to react to their replacement, TDS), and I did react badly. I texted their customer service number and had a warm, sympathetic reply within MINUTES. Full refund, no need to return. I am very satisfied, just wish the product had worked for me. I would've been a lifelong customer.