Rocmed - Made in China
We purchased some medical equipment in mid to late 2025 from Rocmed, on the Made in China platform. The experience started off well, initially they were very helpful and seemed to meet what we were looking for, so we placed an order with them. There were a few communication hiccups and the cheap freight charges that we thought we were getting from China to us, ended up being close to the same value as the equipment being purchased, from extremely inflated on costs upon arrival, lesson learnt with that one. However, the biggest disappointments were yet to come. The quality of the equipment that eventually arrived was, for medical equipment, well below the average quality we envisaged, bordering on extremely poor. As our intention with the equipment purchase was to create an affordable range of products for our local marketplace, we set about testing the equipment to find that supplied batteries didn't work and wouldn't charge. When we finally got the unit working with some other batteries, the equipment failed whilst lifting loads during testing, failing at only half of units touted capacity. The failure was a catastrophic one, not only did welds break, but the stainless-steel material ripped apart from being too thin for the load to handle. Rocmed, when advised of the failure immediately took the posture that the failure was somehow our fault, despite us being a manufacturer of similar high end equipment and sending photo's to them with a detailed account of the issues. With all confidence we had now gone after the failure of the product, we asked for a refund from Rocmed. Despite several emails and WhatsApp messages sent, there have been no further replies from them, let alone any signs of receiving a refund. As a result, I would never deal with Rocmed again and I would also be quite hesitant in using the Made in China platform for any further sourcing. Clearly the solution when things go wrong, is just to ignore the problem and it will go away.