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Kim

美国

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Frenchie.shop

I ordered a couple of items and when I…

I ordered a couple of items and when I received them they were not what I was expecting. I reached out to them by email to start the return process. The customer service was excellent. They informed me the cost to return the items would be more than the items cost as they had to returned to China. They offered for me to choose something else from their website for the amount that I had spent and to keep the original items. When I chose my replacement items (which were 2 blankets) the $ I had to spend was not enough to cover 2 larges so I was going to go with a large and a medium. They said not to worry, they would send me the 2 larges and cover the difference.

2026-02-11