WARRANTY DEPT. IS DISAPPOINTING
My Canyon Cooler has performed well overall, and I’ve been happy with its performance. However, my experience with the warranty department has been disappointing. I submitted a warranty claim for a foot pad that came off, and initially the process seemed smooth. The claim was approved within a few days, and on December 5, 2025, I was informed that the replacement foot pad would be fully covered under warranty and shipped out. Unfortunately, as of February 12, 2026, I have not received the replacement part or any follow-up communication. Despite multiple attempts to reach out — including offering to pay for the part and shipping — I have not received a response. I’ve only owned the cooler since September 2025, and aside from the foot pad issue, it seems to be a solid product. That said, the lack of communication and follow-through on the warranty claim has been frustrating. Based on the product quality alone, I’d rate it higher — but due to the warranty experience, I’m giving it three stars.