We had a disappointing experience
We had a disappointing experience with this company. During the order process, they specifically asked what color bike Richard wanted and provided a checkbox to request a phone call if that color wasn’t available. He selected red and checked the box so they would contact him if there was any issue. No one ever called. The bike arrived in a different color without any notice or confirmation. When we tried to address it, the company said we would have to pay high re-shipping fees because the bike was removed from the pallet and the ties were cut. But there was no way to verify the color without opening it, and the whole reason for the checkbox was to avoid this exact situation. This feels like poor communication and unfair policy enforcement. A simple phone call as promised would have prevented the entire issue. We would have appreciated basic follow-through and customer service.