Ordered a pair of shoes from Novelship…
Ordered a pair of shoes from Novelship on 4th of February. Opted for express shipping which i should expect the parcel to reach me on 11th Feb. Now is already 13th Feb and the tracking still shows "label created" which was dated on 10th feb. Check with customer service and but it was no help at all and they just brush you off by replying authentication and internal process is completed awaiting for courier to pick up item (I believe the reply is bot replying). I check with the courier company and found out that the courier company did not receive any instruction to pick up the parcel. As novelship claims that the authentication and internal process is completed, why is there a delay for the courier company to pick up the item? Your express shipping stated that I would expect the parcel to reach me on 11th Feb but it didnt, so why am I paying for the express shipping for? Novelahip service level is really bad. After this purchase I will no longer purchase anything from them anymore.