Superior product, excellent customer service
I have ordered many items from Wool & Oak, for personal use and as gifts. The quality of the leather is just gorgeous! First, it was the large duffle and the carryon handbag, which both are just so functional and make packing very easy with the many compartments & sleeves built in. I use the computer sleeve daily when transporting my computer for business meetings, etc. I have tried to purchase 3 more but they are out of stock presently. What a great gift! I bought all of the chocolate color for my items. I now have: the large duffle, the duffle carryon, the toiletry kit, the small purse and just received the hobo bag. WOW! this is the only bag you will EVER need. It is roomy and functional. Just beautiful and is going on its first trip this coming Monday. Can' t wait to use it! Bought another for daughter's bday...:). I had one little issue with a zipper that seemed to not want to work. The customer service was impeccable! They continue to check on me to make sure I am happy and remedied the issue quickly. Things happen, but they made good on a glitch on that one product. With so many purchases, I still give them a full 10 stars (!)......their products make the perfect gift for all. The customer service rep, Zander, is amazing! Continues to check in and doesn't just end a conversation....keeps coming back with yet another nice note of confirmation. Great Company, great products & excellent customer service.