Poor customer service
Poor customer service. Patients were receiving incorrect bills, and when I called for clarification, I was given no clear answers and told they would follow up. They asked for proof, which I sent, but I never heard back and had to call again. The next representative acted like they knew nothing about the issue and made excuses about having limited time per customer, as if I should not expect proper follow-up. I also found some representatives to be dismissive and condescending. Overall, very unprofessional communication and lack of accountability.