To the Management of Lash by Maya, I am writing this to express my absolute outrage at the way you treat your customers. This was my first and most certainly my last time ordering from your store. Int
To the Management of Lash by Maya, I am writing this to express my absolute outrage at the way you treat your customers. This was my first and most certainly my last time ordering from your store. Intentional Deception: Let’s be clear—including the word "London" in your branding while operating as a non-European entity is a calculated and disgusting attempt to deceive customers. I trusted your brand specifically because I believed I was supporting a European business. Discovering that you are, in fact, a Chinese-operated company shipping from overseas is a fraudulent practice that I will not overlook. I am already preparing a formal file to report your deceptive marketing policies to the relevant consumer protection authorities. Incompetent Delivery: I explicitly provided my home address for delivery. Instead of fulfilling your basic obligation, you diverted my package to an automated box. I do not know how you operate in China or the USA, but in Europe, we expect businesses to respect the customer’s instructions. I refuse to rearrange my schedule to fix a mess caused by your logistics. Your behavior is professional negligence at best and a scam at worst. I have zero interest in excuses. I expect an immediate explanation for the delivery failure and a clear resolution. I sincerely hope that with such a disgraceful approach to business, your brand's presence on the market is short-lived.