12 Days Waiting for a Battery – Huawei & mobiletouch are a disgrace
I was a loyal Huawei customer for years and always bought their top flagship models. Now the battery of my MateBook X Pro (MACHD-WXX9) is worn out after 701 cycles. I simply wanted to buy a replacement battery – no repair, no defect, just the battery. The response from Huawei Austria (Thomas Gross) was unbelievable: “Replacement parts for laptops are only available through our service center mobiletouch. Alternatively, you can try to purchase the battery from a third-party supplier.” In other words: Once the device is sold, customers are forgotten. Huawei doesn’t even offer simple spare parts. Instead, they expect me to send in my nearly 2,000 € laptop for 12 days just to replace a battery that takes 5 minutes. Insane! It seems mobiletouch has a monopoly granted by Huawei – an obvious rip-off company. Their employee even laughed at me on the phone and hung up. The Trustpilot reviews speak volumes – they are extremely bad. This is not customer service. This is pure contempt for loyal customers. Huawei has completely lost me with this system. My MateBook X Pro will be my last Huawei device