What a nightmare for refund!
On the day I received my order, I realized that the size was too small even though I had followed their size guidelines. I asked for exchange of the products with the next size on the same day and got offer to receive $65 coupon which I refused when I had paid twice as much. I then received another offer for $97 which I again refused. Their website clearly says free refunds within 35 days. This is no way to treat any customer. I have now asked for a full refund but I am not receiving any response. What a nightmare!