Company remedies an unfortunate situation
I received my item from Babylon Leather on February 10th 2026. I immediately knew I wanted to return it because the color of the leather was not as pictured in the ad. It was a most unattractive color in my opinion, reminiscent of baby poo. I wrote to the company the day I received it asking for directions on how to return the item and have been getting the run-around since. They keep offering me percentage refunds ( first 10%, then 35%) to keep the item. They won’t tell me the address to return the item, saying they are researching where to return it to. They even asked me to research shipping costs to “China” - no address provided. Buyer beware in dealing with this company. It is February 17th 2026; and I am still getting the runaround and am researching my next steps. Addendum: As of 2/18/26, I am pleased to write that the company has made my situation right in a very nice way, including an apology and a refund. In addition, they have said that their refund policy would be made clearer to avoid confusion or frustration going forward.