Disappointing cancellation and billing…
Disappointing cancellation and billing experience I signed up for a WeightWatchers promotional membership and later attempted to cancel. During the cancellation process, I specifically remember selecting the option to be notified when my promotional commitment was ending. I relied on that notification to remind me to cancel before standard billing began. I never received it and was subsequently charged $23.71. Customer service told me their system did not show that I had selected the notification option, so they refused my refund request. I understand the membership terms, but if a customer uses a cancellation feature and relies on a notification that is never received, I believe the company should take some responsibility rather than placing the entire burden on the customer. What was particularly troubling was the representative telling me they had reviewed my profile and could see how much I had engaged with the program. I found this unnecessarily invasive during a simple billing dispute. I was then told my account and request had been reviewed by an escalation agent, who also denied the refund. Even more frustrating, the representative initially offered a prorated refund of the $23.71 charge only if I accepted a new $10/month membership. I was contacting them because I wanted to cancel, not purchase another membership. I have now canceled. The $23.71 itself is not the only issue—the bigger issue is that I attempted to cancel, relied on a notification feature provided during the cancellation process, never received the notification, and was ultimately told that because their system did not record my selection, the problem was entirely mine. I would strongly recommend that anyone signing up carefully document the cancellation process and take screenshots of all notifications and renewal terms.