Great Product. Terrible Communication.
The final result (glass sign, etched, 60"x18") is completely satisfactory, but it felt like pulling teeth to get someone to communicate clearly with us during the production. While they did not ever guarantee a completion date, the estimate at the beginning was 4 weeks for production after payment was received. Ultimately it took 9 weeks for the sign to be shipped. Every update we got we had to ask for directly. They did not reach out to let us know about delays or problems, we had to reach out and ask for updates. And when we reached out for updates/questions/concerns throughout the process, it sometimes took days to get a response. Not as frustrating as the lack of communication, but another unprofessional display - there was a small discount given to us when we paid the deposit that we had to pay back. 2 weeks after we paid in full, we were given a new invoice for what was discounted because they made a mistake in calculating production cost and could not honor the discount. When we called to question this, they told us if it was not paid they could not finish production, which had already begun. 3 stars only because the sign did eventually come, and it is exactly what we wanted. However the communication with customers is severely lacking at this company.